Ordering and Shipping Info

Production Time

All of my personalised products are made to order, especially for you! I have two different timeframes depending on the product you choose.

Minky and Cotton Jersey:

The process of creating these items involves several steps, from fabric design and printing, to the construction of the finished item. Please allow 4-6 weeks for your order to be created, plus extra time for delivery, as turnaround and delivery times fluctuate depending on the time of year and the product demand, and also the shipping method you select.

Microplush:

Our gorgeous, soft microplush blankets are printed right here in Brisbane, QLD, which means they will be ready to send within 7 business days of ordering!

Design Process

All printed fabric is modified for each order off a master design. If you request a custom design, any of the original designs can be modififed or a new design can be created from scratch to suit your needs.

Please keep in mind that all graphic previews are representaional only, the printed colours may vary from the prints on screen. This is particuarly true with shades of pink, grey and brown. For cotton prints that have a white base, these also may vary. Fabric can change slightly during the setting and washing process. It may vary from a blue/white background, to a creamy white background depending on the colours in your particular print.

The process of creating a personalised item using digitally printed fabric, involves several steps.

For Cotton Jersey (Swaddles + Accessories):

Step 1- Design

Your order will be processed within the first 7 business days after your order is placed. I will take the details you have provided, and create a master design file, ready for print.

Step 2- Print

The process of printing cotton jersey involves several steps, from pre-treating (coating) the fabric, to printing, steaming, setting and washing. This process takes up to 10 days to complete, but the results are worth it! Super soft, luxuriously soft and stretchy fabric that is durable and safe for little squirts.

Step 3- Construction

Your personalised fabric is sent to my AMAZING team of seamstresses who cut and sew the finished product. Your product is now finished, ready to pack and send!

For Minky Blankets:

Step 1- Design

Your order will be processed within the first 7 business days after your order is placed. I will take the details you have provided, and create a master design file, ready for print.

Step 2- Print

The process of printing minky fabric is very environmentally friendly and creates amazing results, with vibrant colours that are colourfast and safe for your little one’s skin!

Step 3- Construction

Your personalised fabric is sent to my AMAZING team of seamstresses who cut and sew the finished product. Your product is now finished, ready to pack and send!

 

Postage and Shipping within Australia

Standard delivery- please allow 3-5 business days for your order to arrive after despatch. eParcel “Parcel Post”  includes full tracking and signature on delivery.

Express post can take 1-3 business days from despatch to delivery.

To ensure extra peace of mind, each customer is directly contacted upon despatch with tracking and delivery details. You will be able to track your parcel every step of the way!

MISSING/LOST MAIL:

Using tracking services on all domestic services means that your parcel will be accounted for. It is very rare/unlikely that an item goes ‘missing’, but in the case an undelivered item/parcel, this is the procedure:

  1. After a reasonable devilry timeframe has passed (between 7-10 business days is recommended), an enquiry will be lodged to investigate.
  2. Australia Post investigations are generally quite fast, but some can take up to 10 business days. After this time, if your order is not delivered, found or returned to either the sender or the recipient, the items will be replaced or refunded.